Shipping costs and delivery time
In which areas do you deliver?
We deliver anywhere in Europe. Outside the EU, import or customs duties may be charged. These costs are for the customer and we will charge separately.
What are the shipping costs?
Orders from € 50 or more (within the Netherlands) we ship for free. For orders within the Netherlands under €50, you pay €4.95 shipping costs.
To the other regions/countries we ship for free on orders of €70 or more. (Within EU with the exception of Cyprus.)
For the correct shipping costs, choose the desired country of delivery in the shopping cart. The shipping costs are then immediately visible. Below is an indication of the costs and delivery times
Within the Netherlands: €4.95, estimated delivery time 48 hours
DHL EU zone 1: €7.95, estimated delivery time 3-5 working days (Belgium , Denmark, Germany, France, Italy, Luxembourg, Austria, Spain, Sweden)
DHL EU zone 2: €12.95, estimated delivery time 5-10 working days (Finland, Ireland, Poland, Portugal)
DHL EU zone 3: €7.95, estimated delivery time 3-5 working days (other Europe)
Cyprus zone: €14.95, estimated delivery time 5-10 business days. For orders of €70, the shipping costs are €9.95.
Adjusted shipping rates apply to America and Canada:
- orders up to €75, the shipping costs are €20,00
- orders up to €150, the shipping costs are €14,95
- orders over €150, the shipping costs are €9,95
How long does it take for an order to arrive?
Standard shipping within the Netherlands takes approximately two working days. Within DHL EU zone 1, standard shipping takes 3-5 business days and within DHL EU zone 2, shipping takes 5-10 business days. Shipping times may take longer in December. Expedited shipping within the Netherlands is possible, choose the shipping option PostNL Superfast. Outside the Netherlands, expedited shipping is available at an additional cost, please contact us.
What should I do if I don’t receive my order?
We track all orders from the moment they leave our store. If your item does not arrive on time, you can let us know and we will look for your item.